7 Important Questions You Should Ask Your Security Door Company Before You Buy

When choosing a security door , it’s important to not only get the right product, it’s essential to find the right installer. A high-quality security door can be let down by poor installation, and a low-quality security door will never protect your home, no matter how good your installer is.

Here are seven questions you should ask your security door company to ensure you’re getting the quality your home or business needs:

1. Are Your Security Doors Made In Australia?

The Australian climate is harsh on infrastructure, including your security door. Australian-made security doors are built to withstand this, but many imported doors struggle. Not all doors that may look like a security door are actually a certified security door.

2. Do Your Security Doors Meet Australian Standards?

Australian Standards are documents set out by the government that specify minimum performance levels for various services and products, including security doors. If a door does not meet these standards, it cannot legally be sold as a security door in Australia.

The main standard relating to security doors is AS5039 (Security Screen Door and Security Window Grilles). Doors that meet this standard have passed tests that include a knife shear test, a jemmy test, a dynamic impact test, and a lock & hinge lever test.

3. Are You Insured?

You should expect any installer coming into your home to have public liability insurance. This insurance protects them financially in the event they cause damage to your property or injury to another person while working.

While this insurance is designed to protect them, it also protects you; without this, they may not be able to pay in the unlikely event you need to make a claim against them.

4. Are You WA Police-Licensed?

Security installers are legally required to hold a Security Installer Licence, which they receive after the WA Police have completed the necessary background checks, have taken their finger-prints and passed a written test.

5. What Warranty Comes With My Security Door?

You should normally expect to receive a 10-year warranty with a high-quality security door. Of course, a warranty doesn’t mean much if the company can’t or won’t back it up, so you should check online reviews to see if previous customers have had any problems.

6. How Long Have You Been in Business?

Experience counts . The longer your installer (and their business) have been operating, the more experienced they are – and the better the chance of getting a great result. A business which has been running for ten years or more has proven that they have staying power, and as a result, are more likely to still be running in another five or ten years to back up their warranty.

7. Do You Provide After-Sales Support?

Security doors are, by design, very tough, but they still need the occasional spot of maintenance to ensure they continue to protect your home. While some of this is preventative (a good regular cleaning lubrication goes a long way to protecting your security door), you’ll want to have someone on call should you need your door checked over.

Looking For Better Answers? Call Bonds Security Products

We’ve got more than 60 years experience providing Western Australia with high-quality, Australian-made products. We’re licensed, insured and have a great reputation with our customers.